Sales is not just about generating leads. It is about building relationships, nurturing those relationships and then selling to them. The sales process is a series of activities that start with identifying the customer, understanding their needs and wants, building trust and credibility with the prospect, closing the deal and delivering on those promises you …
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Remote workers may now be visible to security operations, as a new rule from the U.S. Department of Homeland Security requires that companies let the agency know if they have employees working remotely. The new rule requires companies to keep track of their remote workers and report any changes to their employment status to DHS, …
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Succession planning is about making sure your business stays in good hands. It’s about looking ahead and planning for the future — and making sure that you’re not left behind by a competitor who’s already started thinking about what’s next. Succession planning can be tricky, especially when it comes to companies or organizations that have …
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Employee engagement surveys are a great way to get a pulse on your employees’ feelings and behaviors. You can use these insights to better understand what motivates your employees, how they feel about their work environment, and more. The following are some interesting findings from employee engagement surveys: 10% of employees would leave their current …
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People related costs are the expenses that are incurred due to employee’s absence from work. These include salary, bonuses, allowances and other benefits. All these are classified as direct expenses and indirect ones. Direct expenses include wages paid to employees; overtime pay; shift differential; benefits like health insurance, life insurance, old age pension etc.; taxes …
Embrace Proactive Customer Experience In The Business Gokundu is a customer experience management platform that helps businesses improve their customer service. The company has been helping businesses for years by providing them with an efficient, proactive, and effective solution to manage customer interactions. Customer experience (CX) is an integral part of any business, but it …
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Outsourcing IT infrastructure is a concept that has been around for a while. Characterized in terms of technicians and engineers, workstations and servers, the idea of outsourcing your basic IT needs…